We respect your privacy and we are committed to protect your personal information. This Privacy Policy explains what information we collect and why and what we do with it, also how we handle these information.This Policy applies to you, the user of this Website (https://smartzonecafe.com), any sub-domains, and Smart Zone Cafe mobile applications (Android/iOS/Tablet).
We are collecting information from you in several different ways on Smart Zone Cafe Mobile/Tablet Application, including without limitation:
Our purpose is to provide an efficient, smart, meaningful and remarkable experience. For example, we use your personal information to:
During registration or ordering, you will be requested to provide personal information, including but not limited to your name, phone number, date of birth, and email address. This personal information is used to process and fulfill your orders, to communicate with you about your order, and for internal marketing purposes. Incase we encounter a problem when processing your order, your personal information may be used to contact you.
Some parts of the Website permit you to enter your name and email address to subscribe to our smart newsletters. With your consent, we can keep you up-to-date on all the latest products, services and news. Our Website uses cookies for statistical analysis, to understand our users, to administer the site, to tailor the information presented to you based on your preferences, so that we can improve your experience. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis. Most web browsers automatically accept cookies, however, you may delete, or disable cookies using settings in your browser.
Any or all the above information may be required by us from time to time in order to provide you with the best possible service and experience when using our website or smart application. Specifically, your personal information may be used by us for the following reasons:
Internally: We use your personal information to process your order and provide you with the best customer service. We may use your personal information to improve the website content and layout, to enhance our own marketing efforts (including marketing our services and products to you), to provide interest-based advertising to you based on the way you browse and shop on the website, and to determine general marketplace information about visitors to the website and mobile application.
Communicating with you: We may use your personal information to communicate with you about the smart application and your orders and deliveries. If you subscribe to our newsletters using your email, we will use it to deliver information to you about smart zone products. We always provide the option to unsubscribe every time we send a newsletter.
Externally: We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under SMART ZONE CAFÉ control, except that we sometimes use others to perform specific functions on our behalf.
For example, we partner with third parties such as (Aramex, DHL, Talabat, Delivaroo) to deliver products/orders, and so that we can obtain feedback to improve the quality of our service and the quality of the third-party service. We provide the third party personal information such as your name, email, and phone number.
For payment, we partner with financial institutions to process your orders, therefore you will have to provide them with your financial information. If you would rather not send your credit/debit card details over the Internet then please chose pay at the counter option or contact us to place your orders using an offline method.
We may pass on your personal information if we have a legal obligation to do so, or if we must enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.
We respect your right to access and correct your personal information. You may also request that we update your personal information or correct any factual errors that you believe may exist regarding your information. You may also exercise your rights subject to applicable laws to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes, and this will be explained to you if necessary. If you need assistance correcting or updating your personal information specially (date of birth and email) or would like to request that we delete your personal information, please contact us using this email (wecare@smartzonecafe.com).
Consent - By disclosing your personal information to us using this website or mobile/Tablet application (iOS & Android), you consent to the collection, storage, and processing of your personal information by SMART ZONE CAFE in the manner set out in this Privacy Policy.
Legitimate interests - if processing is necessary for your interests, for example, informing you of a delay in your order or delivery, this is done using legitimate interests as a legal basis.
Personal information that we collect, access or process will be retained only if its necessary for the fulfillment of the purposes for which it was collected, unless otherwise provided in agreement between you and SMART ZONE CAFE or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes explained above will be destroyed and deleted or made inactive/locked.
The Website and mobile application (iOS & Android)/tablet application incorporate reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information.
Access to your personal information is restricted, ONLY employees who need to access to your personal information to perform a specific job are granted access to your personal information.
Upon your request, we will stop sending emails to your register email address; and/or disable your account to prevent any future purchases through that account.
To make these requests, please contact us through this email (wecare@smartzonecafe.com).
This website/ mobile application and tablet application used inside the shop is not directed toward children under 16 years of age and SMART ZONE CAFE does not knowingly collect or use information from children under 16 without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us through this email (911@smartzonecafe.com) and promptly and we will investigate and delete such information from our systems.
This Website / mobile application & Tablet application may link to other websites/applications that are not maintained by or related to SMART ZONE CAFÉ. We are not responsible for the privacy policies or practices of any third parties or third-party websites/applications, including any linked or linking websites. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them. We encourage you to review the privacy policies of such websites/applications before disclosing your personal information to them.
The effective date of this Privacy Policy is Feb 4, 2022. We reserve the right to modify or amend this Privacy Policy at any time. All changes will be effective immediately upon posting to our website and mobile application / tablet application. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. By accessing or using this SMART ZONE CAFÉ website / mobile application (iOS & Android) / tablet application after such changes are posted you agree and consent to all such changes.
If you have questions or concerns about our Privacy Policy or how we collect and use the information of our valuable customers, we are here to help please contact us through (wecare@smartzonecafe.com).
For general inquiries and questions, please feel free to contact us directly.
Dubai, City Walk 2, Next to the Cinema.